At a time when we are having one security breach after another in big companies, HP is out to make the lives of its customers more difficult. HP joins Lenovo in the list of latest companies to try and dupe the customers.
Lenovo, like we know, had to settle with a huge fine of $3.5 million for pre-installing adware in its PCs without the permission of the clients.
Now, according to reports from Computerworld, HP is installing a telemetry client on its PCs without the permission of the user. This is highly irregular and begs the big security question regarding the PCs made by the firm.
The responsible application in the PC has been identified as “HP Touchpoint Analytics Service”, a software that replaces the self-managed HP Touchpoint Manager solution. According to the official productivity description, it features “the tools you need to ensure all your managed devices’ security — and brings you greater peace of mind”.
But the application does not ask the user for any permission while installing and goes on to harm the system.
This issue was first noticed on November 15 and numerous reports of the same have been found all over the Internet ever since.
One of the poster MML on BleepingComputer said, “After the latest batch of Windows updates, about a half hour after installing the last, I noticed that this had been installed on my computer because it showed up in the notes of my Kaspersky, and that it opened the Windows Dump File verifier and ran a disk check and battery test.”
Another person on the HP support site said, “It’s been making my computer work so hard I can hear it like cranking away and the light in the back of my computer is flashing rapidly in-tune with the cranking. In Task Manager I can see it starting and stopping numerous applications.”
And here’s what the official HP Touchpoint Manager website says – “The HP Touchpoint Manager technology is now being delivered as a part of HP Device as a Service (DaaS) Analytics and Proactive Management capabilities. Therefore, HP is discontinuing the self-managed HP Touchpoint Manager solution.”
People have not yet discerned how this new driver is being installed, and if it comes with the latest Windows update or through HP and its support assistant update processes. Although the offending application is easy to remove, according to ghacks website, it just shows the company in a bad light and how it is not careful at a time of rampant security scandals in the IT sector.