The Google Pixel 2 XL has been in muddy waters over the past week due to some concerns with the display quality of the screen. And Google has been fighting to understand the issues that people have been talking about, like inaccurate colours, and noisy display in low light conditions.
Google’s concerns seems to have been doubled by newer complaints that have started coming in. People using the phones for the past couple of weeks have started noticing a phenomenon called a screen ‘burn-in’. This simply means that the pixels on the screen showing colours for a long time produce an afterimage of the content.
Android Central’s Alex Dobie was the first one to notice the issue and posted about it on Twitter. Since then multiples people have started noticing a grey afterimage of the Home, Back and Tabs button on the bottom of the screen.
That’s some pretty wild OLED burn-in on the Pixel 2 XL after maybe 7 days of full-time use pic.twitter.com/EPJTs6D0Kg
— Alex Dobie (@alexdobie) October 22, 2017
Screen burn is a common issue in devices with OLED screens that usually appears over time. Time here means months to years before an OLED screen might show some ‘burn-in’. But what is worrisome for Google is that the issue is cropping up in just a couple of weeks since people started using them.
Admittedly the issue could be in the software as well, and Google would be hoping for their sake that the issue would be that. The display software could just be ‘ghosting’ which means showing the faded image of the buttons. If it does turn out to be a problem with the display hardware, Google might just be heading for troubled waters.
Google currently says that they are looking into the issue. They will release a statement after they have completed their full investigation. This could even affect the reviews of the device which are fresh out of the oven for the different media organisations.