Not all is well with Google as their latest flagship Pixel 2 XL and Pixel 2 smartphone are facing too many complaints. The two smartphones have top of the line specifications and compete with Apple iPhone 8 and Samsung Galaxy Note 8. When Google launched the Pixel 2 and Pixel 2 XL last month, they were dream devices. But as soon as they reached the hands of the customers, it became a horror show for PR.
Google’s new phones seem to be plagued by a host of issues especially the larger Pixel 2 XL. These issues might prove to be deal breakers for customers and here are the most prominent ones. Google says they are actively trying to troubleshoot and is ‘investigating the matter thoroughly’.
Google advertised saying that the displays of the phones will feature top of the line displays from LG. Pizel 2 XL seems to be inferior of the two with most issues. People are finding the display of the Pizel 2 XL extremely toned down. And this seems to eat up contrast and brightness from the screen. This makes even the most brightly taken photos seem de-saturated.
The real problem with editing photos on the Pixel 2 and Pixel 2 XL has created some really confused customers. Those who adjusted the colour levels in the photo they are editing on the phones seem shocked at the saturation levels in their photo when viewed from other devices.
Google has defended their position to use muted colours by saying that they wanted things on the screen to have natural colours. But this is about to blow up in their face.
Blue tint issue
The displays of the Google Pixel 2 XL suffer from bad viewing angles and create a blue overlay for the content. This simply means that when Pixel 2 XL users tilt the phone to any of the sides they will see the screen turn blue.
This phenomenon is surprising, to say the least, because the display is an OLED one which is supposed to create true blacks and have amazing viewing angles.
Screen ‘burn-in’ problem
This has to be the most talked about problem of the Pixel 2 XL yet. Some eagle-eyed people noticed that the navigation buttons on the bottom of the screen are leaving a transparent afterimage. And this is a huge problem considering the fact that this usually takes years for other OLED screens to produce the ‘burn-effect’ appearing on the Pixel 2 XL within weeks after the launch.
People are also complaining of high-frequency sounds coming from the phone during calls. That and the loose sounds that accompany it.
What we think
Google, no doubt, is facing hell right now for all the issues that have cropped up. However, HTC and LG are the main culprits here as they are the ones controlling the manufacturing process of the smartphones. If Google is aware of such issues and is investigating in it, it is likely that we may not see any of them in the next batch that rolls out.
The firm might be able to tackle some issues with software updates and others with more strict control on the manufacturing process. Only time will tell. We expect the new batch to arrive sometime in December or January 2018.